Are you a motivated and committed individual with a passion for excellent customer service?

If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Assistant Retail Manager.

Please note we reserve the right to close the advert early.

About Us

Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road.

We have successfully grown our service over the last twenty three years from a single aircraft operating five days a week from a single base in South Wales to the four aircraft 24/7 service model that we have today.

With a motto of "Serving Wales, Saving Lives", we are absolutely committed to delivering the very best service we can for the people of Wales.

Job Purpose

To support the Retail Strategy by overseeing the successful management and operations of the shop, to achieve, and where possible, exceed agreed sales targets to maximise income generation.

The Assistant Manager will be responsible for the smooth and effective management of the shop and includes managing a team of volunteers, increasing profitability, ensuring financial viability, administrative tasks and developing local strategies.

The role includes some weekend, Bank Holiday and evening work.

Main Duties and Responsibilities

• To support the retail manager in attracting, recruiting, managing, training, and         appraising a team of volunteers. 
• To support the retail manager in regularly monitoring, reporting, and evaluating the      performance of the shop operation. 
• To support the retail manager in creating an environment in which volunteers are      involved, informed, and motivated towards achieving business aims and objectives. 
• To support the retail manager in identifying trends and remedial actions, which will   include promotional activities required to sustain financial targets. 
• To support the retail manager in effectively merchandising the shop to achieve    maximum profitability whilst delivering excellent shop standards. 
• To actively promote and qualify Gift Aid. 
• To undertake stock taking and audits as required. 
• To support the retail manager in undertaking all administrative duties including cash handling, till reconciliation and baking, reporting and rostering. 
• To effectively manage donations made directly to the shop, both monetary and produce based stock. 
• Attend retail meetings and conference calls. 
• To work in collaboration with the local Regional Fundraising Manager and their volunteers. 
• To communicate and work in unison with the warehouse team to ensure that deliveries, collections, and, stock donations are maximised for the profit of the shop. 

• To provide the highest level of customer service and manage any complaints in     line  with the Charity's procedures. 

Personal Specification - Essential Criteria

• Experience of working in a retail, customer service, warehouse, or distribution
       environment
  •   Excellent communication and customer service skills
  •   Excellent organisational skills and the ability to manage a variety of tasks
  •   Experience of stock management and record keeping
  •   Experience of merchandising
  •   Ability to work as part of a team
  •   The ability to recognise the maximum resalable value of donated goods
  •   Confident in the use of internet, intranet, databases, and Microsoft Office  
• Good understanding of the charity sector

Desirable Criteria

• A good understanding of Gift Aid regulations
  •   Experience of working in the Charity sector
  •   Welsh speaker/ ability to correspond through the medium of Welsh