Are you a motivated and committed individual with a passion for excellent customer service?

If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Retail Shop Assistant.

About Us

Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road.

We have successfully grown our service over the last twenty three years from a single aircraft operating five days a week from a single base in South Wales to the four aircraft 24/7 service model that we have today.

With a motto of "Serving Wales, Saving Lives", we are absolutely committed to delivering the very best service we can for the people of Wales.

This is a Part Time Position of 22.5 hours Monday - Saturday.

Please note we will be conducting rolling interviews therefore we reserve the right to close the advert early.

Job Purpose

To support the Retail Assistant Manager in the successful running of the shop, to achieve, and where possible, exceed agreed sales targets to maximise income generation.

The role includes some weekend, Bank Holiday and evening work.

Main Duties and Responsibilities

Responsibilities will include but will not be restricted to:

• Greeting and serving customers as they enter the store.
• Advising and assisting customers.
• Assisting with store deliveries.
• To support the retail manager in attracting, recruiting, and training a team of volunteers.
• To support the retail manager in regularly monitoring, reporting and evaluating the performance of the shop operation
• To support the retail manager in creating an environment in which volunteers are involved, informed and motivated towards achieving business aims and objectives.
• To support the retail manager in ensuring the welfare and safety of colleagues, volunteers, customers and contractors at all times, in line with the Charity’s policies and procedures
• To support the retail manager in identifying trends and remedial action, which will include promotional activities required to sustain financial targets.
• To support the retail manager in effectively merchandising the shop to achieve maximum profitability whilst delivering excellent shop standards.
• To actively promote and qualify Gift Aid
• To support the retail manager in undertaking all administrative duties including cash handling, till reconciliation and banking and reporting.
• To effectively manage donations made directly to the shop, both monetary and produce based stock.
• Attend retail meetings and conference calls
• To take ownership of training, learning and development and to attend or participate in any training events.
• To work in collaboration with the local Fundraising Coordinator and their volunteers
• To communicate and work in unison with the warehouse team to ensure that deliveries, collections and stock donations are maximized for the profit of the shop.
• To always provide the highest level of customer service and manage any complaints in line with the Charity’s procedures.

Other Duties and Responsibilities

• Promote and uphold the Charity’s Mission, Vision and Values in all aspects of work.
• Stay up to date on current related-industry trends and share best practice with colleagues.
• Carry out other duties identified by the manager to achieve the overall objectives of the service
• Adhere to our health and safety policy and procedures, identify hazards and undertake appropriate risk assessments as required.
• Keep up to date with, and understand, legislative changes – particularly in relation to GDPR.

• To foster good working relationships with all the Charity’s employees, volunteers, partners and stakeholders
• To be a good representative of the Charity and ensure positive relationships with customers and the local communities

• Maintain confidentiality in all areas of work
• Ensure that your conduct within and outside Charity does not conflict with organizational expectations.

Actively support and promote the Charity and all its policies.

Personal Specification - Essential Criteria

• Experience of working in a retail, customer service, warehouse or distribution environment
• Committed to and enthusiastic about the aims and objectives of Wales Air Ambulance
• Excellent communication and customer service skills
• Ability to work independently and with minimal supervision
• Excellent team working skills
• Ability to deliver results and improvements for the benefit of the Charity
• Experience of stock management and record keeping

Desirable Criteria

• A good understanding of Gift Aid regulations
  •   Experience of working in the Charity sector
  •   Welsh speaker/ ability to correspond through the medium of Welsh